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Two Sides of Customer Service: The Dark Side and the Shep Side By Shep Hyken

Three Ways Companies Can Leverage Generative AI To Enhance Customer Service With deep expertise in open CX and EX innovation, Avaya and its alliance ecosystem partners are helping businesses benefit from a wider range of capabilities, expanding what’s possible. New AI-infused levels of service are leading to more satisfied customers – and to business growth. As …

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Will AI replace customer service reps?

How automation can help or hinder the pain points of customer service Businesses are increasingly leveraging AI to enhance their marketing strategies, creating more personalized, data-driven campaigns that resonate with their target audiences. AI’s ability to analyze vast amounts of data, predict consumer behavior, and optimize ad placements has proven indispensable for marketers looking to …

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What Is Semantic Analysis? with pictures

First, determine the predicate part of a complete sentence, and then determine the subject and object parts of the sentence according to the subject-predicate-object relationship, with the rest as other parts. Semantic rules and templates cover high-level semantic analysis and set patterns. According to grammatical rules, semantics, and semantic relevance, the system first defines the …

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